Frequently Asked Questions
Everything you need to know about your Reebok gear and orders.
How long does shipping take for Reebok orders?
Standard shipping typically takes 3-6 business days. If you are a Reebok UNLOCKED member, you may be eligible for free standard shipping on all orders.
What is your return policy?
We offer free returns within 30 days of your purchase date, provided the items are unworn and in their original packaging. Please note that certain limited-edition releases may have a shorter return window.
How do I find the right shoe size?
You can refer to our official Size Guide located on every product page. We provide measurements in inches and centimeters to help you find the perfect fit for your training or lifestyle sneakers.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 15-minute window after placing an order to cancel it via your account dashboard or order confirmation email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.
How should I clean my Reebok sneakers?
We recommend removing loose dirt with a soft brush and cleaning with a mixture of warm water and mild detergent. Avoid putting your shoes in the washing machine or dryer to preserve the integrity of the materials.